زهرا خدابخشی پاریزی

Abstract:

Overview: Rapid advances in digital technologies, information management and dissemination have revolutionized the entire world. In this context, the National Library and Documentation Organization of Iran is at a critical juncture and is ready to use the potential of digital transformation to improve its performance and services.

Aim: The current research was conducted with the aim of measuring the state of digital transformation of the National Library of Iran's documents organization based on TM Forum's digital maturity model.

Method: The current research was a descriptive study with a qualitative methodology based on the TM Forum digital maturity model. The statistical population of the present study was formed by the managers of the National Library of Iran's Documents Organization. The sampling method in this study was targeted and accessible sampling and continued until data saturation. The method of analyzing the content of the interviews was carried out with the seven-step Claysey method, which is one of the methods of analysis in qualitative research. MAXQDA software was also used for data analysis.

Results: In the review and analysis of participants' responses, seven main categories were found in this regard, which are: financial and income aspects, marketing and advertising, service provision and user interaction, technology and process management, staff and organizational development. , data management and accessibility and collaboration and participation.

Conclusion: The results of the research showed that Iran's National Library and Documentation Organization can improve its digital evolution by focusing on financial aspects, technology, data management and interaction with users. Focusing on these categories helps the organization to effectively meet the needs of stakeholders. Finally, it is suggested that the government and the Minister of Communications develop comprehensive policies and guidelines to support the digital transformation process, including clear objectives, roles and responsibilities.

Keywords: digital transformation; Documents Organization of the National Library of Iran; Digital maturity, TM Forum model.

Keywords: digital transformation; Documents Organization of the National Library of Iran; Digital maturity, TM Forum model